Building a touch kiosk at your library

A common challenge in libraries is to present service information of immediate interest directly to their patrons. LAU Libraries introduced its first public information kiosk in order to provide on-demand access to useful and commonly asked real-time displays of library information, which provided a fun method of satisfying a patron’s information requests without the need to wait in line for help. In this session, I will explain the process of designing and implementing the touch-based interface used to drive our kiosk, present a description of hardware and software used, provide an analysis of the development process, demonstrate a virtual simulation of the software, and conclude by recommendations and future work for public touch-based interfaces. In addition, I will be sharing and analyzing data collected by the information kiosk and present the results of patrons’ and staff satisfaction survey.