Continuous user engagement with library user services in the pandemic era: The case of Ashesi University Library

We will present the experiences of Ashesi University library user services in a pandemic situation, benefits, and lessons for continuous engagement. Continuous user engagement with library services in a pandemic situation depends on the availability of digital resources, media, and information literacy competencies of library staff and users. Using digital platforms; integrated library system and Online Public Access Catalogue (OPAC), e-library platforms with remote access to electronic journals and books, and interactive social media platforms; electronic mail, Facebook, WhatsApp, Talk.to, and Telegram for information dissemination and engagement. Zoom, Google Meet, and Microsoft Teams, used for training were the success story.