Destination help desk: What students want – Exploring students’ preferences for research support

The onset of the pandemic and speedy pivot to remote teaching and virtual library support has presented a unique opportunity to re-evaluate pre-existing library support structures and reconsider how libraries can continue to adapt to meet various return to campus scenarios. This presentation discusses a recent AUS Library study that explored the key attributes that characterize students’ preferences when seeking library help informed by their experiences with online learning. Findings are helping shape reconfiguration of current research support models at AUS with renewed focus on space design, staffing, training, promotion and assessment of service deliverables.