Holding our services accountable: Was the CLT 2020 programming effective?

The sudden onslaught of the pandemic made us, at CLT, innovate to support faculty to teach online. The faculty participation and the satisfaction levels were at record levels (https://www.spring2020teaching.online/clt-in-review). Our programming is carefully aligned to the needs of the faculty and the institution nevertheless, an intentional data-driven effort was not made till now to evaluate CLT programming. To hold ourselves accountable, the framework by Hines (2018), is used to establish the level of effectiveness of our offerings and the limitations that remain. The attendees will comprehend variables integral to quality learning and how to assess these for institutional impact .