OCLC QuestionPoint: A digital reference service

A brief overview of one of the most used digital reference services. The history of the project, how it works, advantages for staff and final users. How QuestionPoint combines an infrastructure of software and communications tools with a global network of cooperating libraries worldwide. This worldwide community of libraries, museums, archives, historical societies and others provide a global referral network, available to QuestionPoint subscribers. Some international examples will be presented with some information about Italian projects.