Using IT management tool as an enabler to the University mission

GLPI is a web-based application to manage resources. Its features include: - Inventory of computers, peripherals, network printers and associated components - Management of issues on many environments through creation of tickets, management of tickets, assignment, tickets scheduling, etc. - Licenses management - Management of business and financial information (purchase, guarantee and extension, damping) - Equipment status management - Management of applications for assistance of all types of equipment inventory - Interface to allow the user to file a support ticket - Business management, contracts, documents related to inventory items - Equipment booking such as Multimedia equipment or Laptops - Management of a Frequently-Asked Questions (FAQ) - Report generator: hardware, network or interventions (support)