Emails

This page will help you if you’re having trouble receiving emails from AMICAL.

Remember that you can always contact us at contact@amicalnet.org and we’ll get back to you as soon as we can.

Do a thorough check first

Sometimes emails end up in strange folders. Here are three places to look:

1. Check whether the email has ended up in any junk/spam folders. If it has, indicate to your email client that it’s not spam, and you should be okay for next time.
2. If you are using Priority Inbox (Gmail), Focused Inbox (Microsoft), or other such features, the email may have gotten categorized in a secondary inbox. If you don’t want to receive it there, you’ll need to configure your email client appropriately.
3. Are you filtering emails from AMICAL or Connect in some other way? Try searching for the subject of the email you’re looking for. (You can contact us to provide you with an exact title.) If you find the email in this way, you’ll need to change your email client’s configuration to let AMICAL emails reach your inbox normally.

If you didn’t receive the email at all

If the email does not seem to have reached you at all, contact us. There may be an issue with our systems. If there is an issue, we’ll address it and follow up with you.

If we confirm there is no such issue that likely means there is an institutional firewall or other security measure preventing emails from delivering correctly. In this case, we will coordinate with your institution’s AMICAL Representative to ask the IT folks at your institution to whitelist the “amicalnet.org” domain in the relevant system.